Refund policy

Return Eligibility

At GlassVibe, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a 30-day return and refund policy.

Customers may request a return within 30 days of receiving their order.

To qualify for a return:

The item must be unused and in original condition.
The item must be returned in original packaging.
Proof of purchase is required.
Items showing excessive wear, damage caused by misuse, or intentional alteration may not qualify.
Damaged or Incorrect Orders

If you receive:

A damaged item
A defective product
An incorrect order

Please contact us within 7 days of delivery.

Provide:

Order number
Photos of the item
Photos of packaging

Our team will review the claim and provide an appropriate resolution.

Refund Process

Once the returned item is received and inspected:

Approved refunds will be issued to the original payment method.
Processing times vary by financial institution.
Refunds generally appear within 5–10 business days.
Free Returns

GlassVibe offers free returns and refunds within 30 days for eligible purchases.

Non-Returnable Items

Certain items may not qualify for return due to hygiene, customization, or legal restrictions.